About Us

With over 20 years of leadership in operational excellence, workforce optimization, and customer experience transformation, I empower organizations of all sizes to achieve sustainable growth and exceptional results. My career spans pivotal roles at companies ranging from startups to Fortune 100 firms, where I’ve driven transformative outcomes, such as saving $800K through Salesforce CRM implementation, boosting contact center efficiency by 30%, and leading operational realignment for over 3,000 employees.

​

As a Six Sigma-certified expert, I specialize in workforce management, Voice of the Customer analytics, and process improvement, delivering solutions that enhance efficiency and elevate customer satisfaction. My work consistently improves key performance indicators, such as a 25% increase in forecast accuracy and streamlined scheduling through tools like NICE IEX and Salesforce. By blending data-driven insights with collaborative strategies, I help businesses optimize resources and build customer-centric frameworks that deliver measurable impact.

​

My consulting approach is rooted in partnership and pragmatism. Whether redesigning processes, implementing scalable technology solutions, or fostering cross-functional alignment, I craft strategies tailored to your unique goals. Based in Palm Harbor, Florida, I’m passionate about helping organizations unlock their potential and achieve operational excellence. Contact me today to transform your challenges into opportunities for growth and success.